Delivery & Returns

HAS MY ORDER BEEN SHIPPED OUT YET?

As soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it's on its way.

Our Warehouse team works around the clock so you could receive the email in the day or the night.

I HAVE RECEIVED A FAULTY OR INCORRECT ITEM

We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know straight away by contacting our Customer Care Team.

We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.

Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.

UK & INTERNATIONAL DELIVERY

We try to ship all orders out the same day where possible. Deliveries will be made within 5 working days after you place your order. Your order will be sent out via Royal Mail in most instances.

Order tracking is not available for Royal Mail deliveries, so please wait the full 5  working days for your delivery to arrive.

INTERNATIONAL DELIVERY INFORMATION

International shipping is charged on a flat rate basis, regardless of the weight of your parcel.

Standard delivery services are available for most of the countries that we ship to.

Standard delivery is a non trackable service. 

Shipping will be automatically calculated at the checkout page when both the delivery destination and service option is selected.

DO YOU DELIVER TO WORK ADDRESSES?

We can deliver to your permanent residential address or your place of employment but we do not deliver to a PO Box address for security purposes.

If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person!